Return Policy

When is a return not possible:

• If the product is consumed, damaged, or not in the same condition you received it.
• If the product was exposed to factors that spoiled it (such as sunlight, poor storage conditions... etc.).
• If the return is requested outside the specified time frame of three days.

Refunded Amounts

We will notify you once we have received and inspected your returned product, and let you know if the refund was approved or not. If approved, your money will be automatically refunded using the appropriate payment method. Please remember that it may take some time to process and send the refund as well.

Return Process Requirements

• Proof of purchase (order number, invoice, etc.).
• If we find during the inspection process that the returned product is free of the reason stated in your request or has been used, the value will not be refunded and the product will be returned to you.

How is the product returned?

The product must be returned with all its accessories and any free gifts attached to it, and in the same condition it reached you.

Who pays the return shipping fees?

The customer bears the cost of return shipping, unless the product is defective, in which case Al Fayasel Laboratories store will bear the return shipping cost.